FUN FUN FUN

This is EXACTLY why I started this......I am now on hold with Citi Mortgage, after calling the number provided - 866-713-4784. My first call today, I was hung up on/disconnected, called back, was told it was the wrong department and some "genius" named Dustin said I needed to call - 800-713-1373, called them at it was customer service, guess what they said, to call told to call 866-713-4784, called AGAIN and this time loss mitigation answered. I gave them the account number for my client, was told there was no record of that account number. DEMANDED to speak with a supervisor, supervisor told me that account number was now COMPLETELY DIFFERENT WITH NO EXPLANATION AS TO WHY!!!!! Anyway, fun fun fun.....life in the trenches